“Infobox Book “ name Crucial Conversations: Tools for Talking When Stakes are High image image caption Cover of Crucial Conversations author Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler country United States language English subject Self-help, business genre Self-help, business publisher McGraw-Hill release date 2002 media type Paperback pages 240 isbn 0071401946 Crucial Conversations: Tools […]